運送政策

Discover our Shipping Policy:

All of our cosmetics, skincare, and beauty accessories are made on-demand. The products are formulated and packaged within a few days of your order. Allow up to a week for orders to be dispatched with the shipping carrier you selected at checkout. Shipping times differ between each of the shipping methods shown at checkout and the country where the products are being shipped to. You can expect orders in Canada to take up to 10 days to arrive, up to 7 days for the United States, and up to 15 days for international orders. A tracking number will always be provided for orders, and we recommend referring to your delivery confirmation email to track your order and estimated delivery date.

Shipping Policy for ElegantAlpha Clothing:

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! The processing time is 3 Business Days and due to the popularity of our offers, please allow an estimated 7-15 Business Days for your order to arrive to the North America, Europe, Australia, & New Zealand and South & East Asia can take an estimated 15-25 Business Days (varies from product to product) due to distance traveling and customs. And these are the standard shipping times which comes with zero cost. For more fast shipping there will be some extra charges which can be seen on the product page or checkout page. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.